Help & Overview

Welcome to NextMail

NextMail is Net Atlantic’s web-based email marketing platform for managing subscriber lists, designing and sending email campaigns (“mailings”), and tracking results with detailed reports.

Start with Setup Checklist View FAQs
Where do I begin? After logging in, you’ll land on the Home Dashboard—your central hub for metrics, shortcuts, and recent activity.

Quick actions

Mailings

Manage Draft, Scheduled, Sent, and Archived mailings.

New Mailing

Compose, personalize, test, and send your next email.

Subscribers & Lists

Import contacts, build segments, and manage opt-ins.

Reports

Opens, clicks, bounces, deliverability, and more.

Getting Started

What you’ll see first

  • Metric cards (last 30 days): Sent, Opens, Clicks, Bounce
  • Quick tiles: Mailings, New Mailing, Recent Mailings, Subscribers
  • Contacts summary: total, active, inactive
  • Mailing Activity chart: Sent Count vs Open Count over recent mailings
  • Recent mailings table: last five sends with status + counts

Navigation (left sidebar)

Use the sidebar to access Home, Mailings, Campaigns, Lists, Activity, Campaign Reports, Advanced, Suppressions, Utilities, Feedback, and Help.

Tip: If you’re setting up for the first time, start in Lists, then move to Mailings → New Mailing.

First-Time Setup Checklist

  1. Go to Lists → Lists and create at least one subscriber list.
  2. Go to Lists → Import and upload contacts via CSV or TXT.
  3. Go to Advanced → Settings to configure editor preferences and archive schedule.
  4. Go to Utilities → Header/Footer Settings to define a default header/footer.
  5. Go to Mailings → New Mailing and compose your first email.

Key Features

Mailings Create • Schedule • Manage

The Mailings area is where you create, schedule, and manage individual email sends.

  • Manage Mailings: view Draft, Scheduled, Sent, and Archived; search by Mailing ID/Name; filter by Campaign; actions include Preview, Clone, Delete, and Recipients Summary.
  • Recent Mailings: see Email Details, status metrics (delivered, opens, clicks, bounces, unsubscribes, abuse), and an Email Impact chart.
  • Archived Mailings: mailings older than your configured archive threshold.
  • A/B Test Mailings: split tests for subject lines or content variations.
  • Triggered Mailings: event-based sends like welcome emails upon subscription.
Recommended workflow: Create your list → import contacts → draft a mailing → test → schedule/send.
New Mailing (Create Mailing) Compose • Personalize • Test

The New Mailing form includes:

  • Mailing Name (required) and Description (optional)
  • Campaign assignment (optional grouping)
  • To: choose recipient Lists or Segments
  • Suppress: optionally exclude a suppression list
  • Subject with personalization fields
  • From / Reply To (pre-populated from account settings)
  • Schedule: Immediate or scheduled (Pacific Time)
  • Editors: HTML Editor (Advanced), Design Editor (Moderate), Drag & Drop (Easy), or start from a Template
  • Text Version: optional plain-text fallback (auto-generated from HTML)
  • Tools: Spam Check, Save and Test, Preview, Update Links
  • Footer includes a default unsubscribe link

Primary actions: Save • Save and Exit • Cancel • Send Now (or Schedule Mailing)

Campaigns Group mailings for reporting
  • Manage Campaigns: create/view/delete campaigns; view reports; update descriptions.
  • Templates: reusable email designs you can edit, clone, preview, or delete.
  • SMS Campaigns: separate workflow for text campaigns.
  • Landing Pages: hosted pages tied to your mailings.
Lists Contacts • Imports • Segments
  • Manage Lists: create, view, delete, update, add contacts, import, refresh.
  • Subscribers (Contacts): search/filter; add one contact; delete; export; contact reports; mark active.
  • Import workflow: pick/create list → upload CSV/TXT (max 50MB) → map fields → choose import option (Add & Update / Add Only / Update Only) → submit.
  • Segments: targeted subsets based on criteria; also percent-based splits for testing.
  • Subscribe Form: generate embeddable HTML opt-in form.
  • Welcome/Unsubscribe: automated messages for joins/leaves.
Activity & Reporting Engagement • Deliverability • Compliance

Activity includes:

  • Account Activity Report: totals by selected time period + downloadable output.
  • Opens, Clicks, Bounces: drill-down detail by mailing/contact/link.
  • Compare Mailings: side-by-side performance.
  • Domain Analysis: performance by recipient domain.
  • Job Summary: send job logs.
  • Compliance: unsubscribes and abuse complaints.
  • Custom Report: build your own with filters/fields.

Campaign Reports adds:

  • Contact Activity (per-contact history)
  • Click Performance (heatmaps + breakdown)
  • Domain Reports and GeoIP Tracking
Suppressions Block addresses/domains
  • Global Email Suppression: block specific addresses account-wide.
  • Global Domain Suppression: block all addresses at a domain.
  • Domain Suppression Lists: manage named sets of suppressed domains.
  • Wildcard Suppression: pattern matching (e.g., *@competitor.com).
  • MD5 Email Suppression: add hashed emails for privacy-compliant suppression.
  • MD5 Suppression List: manage named sets of hashed suppressions.
Advanced & Utilities Settings • Users • Fields

Advanced

  • Analytics Tags: integrate Google Analytics or other tracking tags.
  • Settings: list view options, editor options (WYSIWYG/social/link validation), and archive schedule.
  • Auto Seed Email: automatically CC a test address on every send.
  • Web Hooks: HTTP callbacks triggered by mailing events.

Utilities

  • Account Admin, Create New Users, User Permissions
  • Export Contacts, Manage Fields
  • Bounce Settings, Header/Footer Settings

FAQs

How do I send my first email?
Go to Mailings → New Mailing. Enter a Mailing Name, choose your recipient list under “To,” add a Subject, write your content, then click Send Now (immediate) or set Schedule for later.
What’s the difference between a Mailing and a Campaign?
A Mailing is a single email send to a list. A Campaign groups multiple mailings together so you can compare reporting across related sends.
How do I add contacts?
Add one contact at a time via Lists → Subscribers → Create, or import in bulk via Lists → Import using a CSV or TXT file (up to 50 MB).
What content editors are available?
Choose from HTML Editor (Advanced), Design Editor (Moderate), or Drag and Drop (Easy). You can also start from a saved Template.
How do I prevent emails from going to certain people?
Use Suppressions. For single addresses, use Global Email Suppression. For domains, use Global Domain Suppression. For hashed addresses, use MD5 Suppression. You can also select a suppression list in a mailing’s Suppress field.
What reports are available?
NextMail includes Opens, Clicks, Bounces, Account Activity, Domain Analysis, Compliance, GeoIP Tracking, Click Performance, Contact Activity, and Custom Reports—available under Activity and Campaign Reports.
How do I schedule a mailing for later?
In Create Mailing, set Schedule to “Schedule,” choose a date/time (Pacific Time), then proceed to confirm (the send button will reflect scheduling).
How do I test my email before sending?
Use Save and Test to send a test copy. You can also run Spam Check and use Preview for a browser-based render.
Can I reuse an email I’ve already sent?
Yes. Go to Mailings → Mailings, select a mailing (Draft, Sent, or Archived), and click Clone.
What file formats are supported for contact import?
CSV and TXT files are supported (max 50 MB). During import, you’ll map columns from your file to contact fields in the Field Map step.

Contact Information

Technical Support:
978-219-1930 or support@nextmail.email